This policy outlines how FlowControl collects, uses, and protects your personal information in compliance with Canadian privacy laws.
We collect personal data you provide directly, such as name, email, company, and contact details when you register, use our services, or contact support. We also automatically collect technical data like IP address, browser type, and usage patterns through cookies and similar technologies to improve platform functionality and security.
Your information is used to provide, operate, and improve our Intelligent Energy Dispatch and Monitoring services, including predictive load analysis and system supervision. We use data to communicate with you, process transactions, provide customer support, ensure security, and comply with legal obligations in Canada.
We do not sell your personal data. We may share information with trusted service providers who assist in platform operations (e.g., hosting, analytics), strictly under confidentiality agreements. Disclosure may also occur if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. You can request data deletion by contacting us.
You have the right to access, correct, or delete your personal information. You can opt-out of marketing communications, manage cookie preferences via your browser, and object to certain data processing. To exercise your rights under Canadian privacy legislation, please contact our Data Protection Officer at [email protected].
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. For any questions regarding this Privacy Policy or our data practices, please contact us at: FlowControl, 1542 Leonel Islands, Canada, or email [email protected].
Our dedicated support team is here to assist you with any questions regarding predictive load analysis, system monitoring, or operational coordination. Reach out via phone, email, or our contact form for prompt assistance.